Shipping Policy

At Home & Sprout, we carefully select products from trusted European brands and makers who share our belief in beautiful design, thoughtful materials and better play.

Many of our products are shipped directly from our European brand partners rather than being held in a UK warehouse. This allows us to offer a carefully curated collection of high-quality European products without compromising on the brands and makers we work with.

Free UK Delivery

Free UK delivery is included on all Home & Sprout orders.

There are no additional standard delivery charges at checkout.

Your order will be dispatched directly from the relevant European brand or fulfilment partner, with tracking provided where available.

Delivery Times

Please allow 4–10 business days for delivery to the UK.

Because we work with carefully selected European manufacturers, brands and makers, your order may travel directly from their European fulfilment location to your home.

This can take a little longer than ordering from a traditional UK retailer, but it allows us to bring you products from European brands that we believe are worth discovering.

We will always aim to get your order to you as quickly as possible.

Who fulfils your order?
Home & Sprout works with selected European brands and fulfilment partners. Depending on the product, your order may be dispatched directly from one of these partners. Your purchase is made with Home & Sprout, and we're responsible for helping you with your order, delivery, returns and refunds.

Tracking Your Order

Once your order has been dispatched, you will receive tracking information where available.

You can use this information to follow the progress of your delivery.

If you have not received tracking information or your order has not arrived within the expected delivery timeframe, please contact us and we'll be happy to look into it for you.

Orders from Different Brands

As Home & Sprout works with a number of independent European brands and manufacturers, products from the same order may sometimes be shipped separately.

This means you may receive more than one delivery if you have purchased products from different brands.

Don't worry — this is completely normal, and you'll receive tracking information for each shipment where available.

Delivery Delays

Our stated delivery timeframe is an estimate rather than a guaranteed delivery date.

Occasionally, circumstances outside our control — such as courier delays, customs processing, severe weather or wider transport disruption — may affect delivery times.

If your order appears to be delayed beyond the expected timeframe, please get in touch and we'll investigate this with our fulfilment partner or delivery provider.

Damaged or Incorrect Deliveries

We take care to ensure your order reaches you safely.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and, where appropriate, photographs of the item and packaging.

We'll work with you to resolve the issue as quickly as possible.

Please do not return a damaged or incorrect item without contacting us first, as return instructions can vary depending on the product and fulfilment location.

Returns

If you change your mind about your purchase, our returns process is explained in our Returns Policy.

Please contact us before sending anything back, as return addresses vary depending on the product and European fulfilment partner.

Your statutory consumer rights are not affected by this policy.

Questions About Delivery?

If you have any questions about your order or delivery, please get in touch through our Contact Us page.

We're always happy to help.

A little further to travel. A lot more considered.

We believe that beautiful, thoughtfully made products are worth choosing carefully.

By working with trusted European brands and makers, we can offer products that we genuinely love — and that we hope you'll love having in your home too.

Free UK delivery included.