Returns

We want you to feel confident when shopping with Home & Sprout. If something isn't quite right, we're here to help.

30-day returns

If you change your mind, most items can be returned within 30 days of delivery, provided they are unused, undamaged and, where applicable, have their original labels and packaging intact.

Some personalised, made-to-order or hygiene-sensitive products may have different return conditions. Any product-specific exclusions will be clearly stated where applicable.

Your statutory rights are not affected.

How to request a return

To request a return, please contact us through our Contact Us page and include your order number and the reason for your return.

We'll provide you with the appropriate return instructions.

Please don't send an item back before contacting us, as return addresses can vary depending on the product and fulfilment location.

Return postage

For change-of-mind returns, customers are responsible for the cost of returning the item to us. We do not charge any additional return or processing fees.

If your item arrives damaged, faulty or incorrect, please contact us before returning it so that we can arrange the appropriate next steps.

Refunds

Once your return has been received and checked, we'll let you know when your refund has been approved.

Approved refunds are generally processed within 3–7 business days and will be made to your original payment method.

Please bear in mind that your bank or card provider may take additional time to process and display the refund.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or isn't the item you ordered, please contact us as soon as possible.

We'll work with you to put things right and provide the appropriate return or replacement instructions where necessary.

Please don't arrange or pay for return postage before contacting us in these circumstances.

Exchanges

If you'd like a different product, colour or variant, exchanges are normally handled as a return followed by a new order.

Please contact us first and we'll guide you through the process.

Items with return restrictions

Certain products may not be eligible for change-of-mind returns, including personalised or made-to-order items and certain sealed hygiene-sensitive products once opened.

Where a product has specific return conditions or exclusions, we'll make these clear in the relevant product information.

These exclusions do not affect your statutory rights where an item is faulty, damaged, misdescribed or otherwise not as required by law.

Questions about a return?

We're a small family business and we're always happy to help.

If you have a question about your order, delivery or a potential return, please get in touch with us before sending anything back and we'll help you with the next steps.